Privacy Policy

Last Updated: November 8, 2024

Supernova Tone ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase our Neural DSP Quad Cortex captures.

Data Collection

We collect the following information when you make a purchase:

Email address (required for order confirmation and product delivery)
Cortex Cloud username (required for manual product sharing and fulfillment)
Payment information (processed securely by Stripe or PayPal)
Order history and purchase details

How We Use Your Data

Your personal information is used for the following purposes:

Order processing and fulfillment via Cortex Cloud sharing
Sending order confirmation and delivery notifications via email
Customer support and communication regarding your orders
Newsletter communications (only if you opt-in via our newsletter form)

Third-Party Services

We use the following third-party services to operate our business:

Stripe - Payment processing for credit and debit card transactions. Stripe's privacy policy: stripe.com/privacy
PayPal - Alternative payment processing for PayPal transactions. PayPal's privacy policy: paypal.com/privacy
Resend - Transactional email delivery (order confirmations, fulfillment notifications). Resend's privacy policy: resend.com/legal/privacy-policy
Mailchimp - Newsletter management and marketing communications (opt-in only). Mailchimp's privacy policy: intuit.com/privacy/statement

Cookies

We use cookies and similar technologies for the following purposes:

Shopping cart functionality (storing items in your cart)
Admin session authentication (for our internal order management)
Payment processing (Stripe and PayPal use cookies for secure checkout)

Data Retention

We retain your order information (email, Cortex Cloud username, order history) indefinitely to support future re-downloads, customer service inquiries, and legal compliance. Payment information is never stored on our servers - it is processed directly by Stripe or PayPal.

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data (subject to legal retention requirements)
Unsubscribe: Opt-out of marketing emails at any time via the unsubscribe link

Data Security

We implement industry-standard security measures to protect your personal information: HTTPS encryption, secure payment processing (PCI DSS compliant via Stripe and PayPal), and regular security audits. However, no method of transmission over the internet is 100% secure.

Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: privacy@supernovatone.com

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent version. Continued use of our services after changes constitutes acceptance of the updated policy.